Terms & Conditions
SHG Rewards Club
Validity from the 1st January 2018 to the 30th June 2018
This loyalty initiative, called REWARDS CLUB is promoted by HOTEL ALLA SALUTE SRL based in Venezia, Dorsoduro, 222, below named as “PROMOTER”
The rewards operation will start on the 1st of January 2018 and will end on the 30th of June 30th 2018, which will be also the deadline to redeem POINTS and request for prizes according to this Regulation. Any request received to the PROMOTER after that date will be ineffective.
The PROMOTER reserves the right to extend the duration of the initiative upon notice.
3. TERRITORIAL AREA
“SHG REWARDS CLUB” present rules are valid only in Verona at “SHG Hotel Verona” and “SHG Hotel Catullo”
4. CONDUCT AND DESCRIPTION OF THE OPERATION
“SHG REWARDS CLUB” membership is reserved for all customers signing the application-form and that authorize the processing of personal data, also through the mobile app “SHG REWARDS CLUB” installable, free of charge, on Android and iOS devices (GooglePlay e AppStore).
– HOW TO EARN POINTS
Plastic FIDELITY CARDS are barcode cards, free of charge and are not transferrable to third parties, issued by an Hotel operator for all the members who sign the application form in our hotels.
VIRTUAL CARDS consist of a QR CODE activated by registering through the mobile app installed on the user’s mobile device (smartphone o tablet).
To load the Reward Points in the card or to collect the prizes provided by the program, Members must present the plastic or virtual card to the reception staff at check-in.
For each purchase of services at our hotels will be credited: 2 electronic points every Euro spent
Any fractions below these thresholds will not give you points.
The PROMOTER reserves the right to modify the earning procedures, if permitted by the current provisions of law as interpreted by authoritative doctrine.
“SHG REWARDS CLUB” points will be electronically recorded on the CARD on check-in. Failing to present the CARD at the time of purchase, does not entitle the crediting of the points.
The PROMOTER reserves the right to attribute to CARD holders the earning of additional points for purchases of specific products and / or made at specific times of the year.
Information related to this type of promotional activities ( products giving entitlement to extra points, quantities or assortments to be purchased, periods in which the extra points are assigned and number of points allocated in those purchases) are systematically communicated to customers
through a specific informative poster exhibited at our hotels or via promotional messages via SMS or e-mail.
– HOW TO REDEEM REWARDS
Members can transform the collected rewards points in prizes, reaching the following steps:
• 100 points → bathrobe and slippers
• 250 points → buffet breakfast at “SHG Hotel Catullo”
• 300 points → Minibar
• 325 points → Lunch Buffet at “SHG Hotel Catullo”
• 325 points → American breakfast at “SHG Hotel Verona”
• 400 points → One-day parking inside the “SHG Hotel Catullo” Garage
• 500 points → One bottle of Prosecco wine in room
• 600 points → Room upgrade(upon availability)
• 750 points → Dinner (3 courses, drinks not included) at “SHG Hotel Catullo”
•2000 points → 1 overnight and buffet breakfast in a double room at “SHG Hotel Catullo” or at “SHG Hotel Verona”
Prizes may be granted subject to availability
Benefits for Rewards Club Members cannot be combined with other ongoing promotions and are applicable only to stays purchased without intermediaries directly in our hotels, through the site www.salutehospitalitygroup.com or in the official websites of SHG group hotels involved in the SHG Rewards Club.
SHG Rewards Club Members may redeem the new points collected only after making the payment and use them from the next purchase.
At the time of awarding the prize, the points used will be automatically deducted and unloaded from the active balance on the CARD.
5. THEFT OR LOST
Any loss or theft of, or damage to, the SHG Rewards Club card must be reported to the SALES POINT or by email, at once, to permit issuance of a new card, with all the needed information regarding Name and Surname of the Card Holder.
The CARD will thus be blocked within 48 hours of the communication.
6. CARD REPLACEMENT
For the CARD replacement and transfer of the credit, will be delegated the sales point, upon presentation of a valid identity document.
7. LIABILITY EXCLUSION
The PROMOTER or our staff will be not responsible for the the impossibility of honoring the amount credited, if the Member does not show the CARD at the time of purchase.
The customer’s personal data will be processed in accordance with the CODE ON THE PROTECTION OF PERSONAL DATA, Legislative Decree 30 June 2003, n. 196 by the PROMOTOR for the purposes of service management, commercial information, market research, offers and / or promotions, commercial initiatives. The conferment of data is absolutely optional, however the compilation and authorization of data is necessary for membership and for the request for prizes. Data will also be processed with the aid of IT tools in compliance with the D.L. June 30, 2003, n. 196 240/5000
and stored in the computer and paper archives of the PROMOTOR . We remind you that the right of access to your personal data and all other rights governed by art 7 of the D.L. June 30, 2003, n. 196.
9. FINAL PROVISIONS
The PROMOTER reserves the right to modify, even partially and at any time, modalities of participation in the present prize transaction, giving adequate notice thereof, not introducing any negative changes safeguarding the rights already acquired by the participants.. The present Term & Conditions, governing the initiative, are available at the PROMOTOR headquarter and at Card Sales Offices. It can also be requested at the following addresses:
HOTEL ALLA SALUTE SRL – Dorsoduro, 222 Venezia